Digital Web Content Manager

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience.

POSITION SUMMARY

The Digital Web Content Manager plays a crucial role in ensuring effective communication, collaboration, and information sharing with our customers and employees. This individual will oversee the content management, maintenance, and user experience of both our external website and internal intranet. As a key member of our digital team, the Content Manager will contribute to enhancing our online presence and fostering employee engagement with key digital resources.

MAJOR JOB RESPONSIBILITIES

Content Creation and Management:

• Collaborate with Marketing and CX departments to create engaging and informative content and persuasive web materials that are aligned to brand standards and user experiences best practices.

• Regularly update and refresh content to reflect current events, promotions, and organizational changes.

• Establish and adhere to the site navigation framework

• Ensure that web pages and related materials are created within brand and technical standards

Site Governance:

• Manage day-to-day operations of the corporate website and intranet including content updates and user training.

• Monitor user-generated content for appropriateness and compliance with company policies.

• Work closely with IT and other stakeholders to ensure the sites functionality, security, and performance operated effectively.

• Conduct regular audits to identify areas for improvement and implement enhancements.

• Manage third party technology partnerships

User Experience and Engagement:

• Enhance the site usability by optimizing site navigation and information architecture.

• Promote user adoption through training sessions, workshops, and targeted communications.

• Collaborate with CX to utilize feedback from employees and continuously improve the internet / intranet based on user needs.

• Champion the intranet as a valuable resource for collaboration, knowledge sharing, and employee engagement.

Analytics and Reporting:

• Monitor site analytics and track key performance indicators (KPIs) related to content engagement, user satisfaction, and intranet usage.

• Generate regular reports for management, highlighting trends, successes, and areas for improvement.

• Use data-driven insights to refine content strategies and enhance the overall user experience.

• Share data with stakeholders and enable teams to gain access / training to tools, dashboards, funnel reports and other relevant information.

Team Development: Cultivate a supportive employee experience emphasizing continuous learning, collaboration, and client focus.

Compliance and Risk: Uphold the company's standards in regulatory adherence, risk management, and compliance

SUPERVISORY RESPONSIBILITIES

Does not require managing staff.

SKILLS AND TRAINING

• Familiarity with content management systems and web analytic tools

• Working knowledge of HTML, CSS and related web design toolsets

• Knowledge of SEO best practices to optimize content for search engines.

• Awareness of UX principles for creating intuitive and user-friendly interfaces

• Demonstrated experience in managing teams and driving performance improvements.

• Excellent analytical and problem-solving skills

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Act with empathy and care for employees and customers

EDUCATION

Bachelor's degree in Computer Science, Business Administration, or related experience preferred

WORK EXPERIENCE (# of years preferred experience i.e. 0-3, 3-5, etc.)

10 years of experience in client support contact center and banking operations, with at least 5 years in a leadership role.es

FEATURED BENEFITS

Medical/Dental/Vision Insurance

Flexible Savings Account

401(k)

Tuition Disbursement and Reimbursement

College Loan Pay Down Program

and other great benefits

WORKING CONDITIONS

Work is performed in a normal office environment. Noise levels are usually moderate.

HAZARDS

The hazards are mainly those present in a normal office setting.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.