Senior Manager, Intake & Prioritization

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Why is this role important:

This individual will own, lead and sustain, with continuous improvement, the enablement ceremony referred to as Retail Intake, which is anchored within the Shoppers Drug Mart (SDM) Pharmacy Operations & Transformation group. The standardized process enables retail pharmacy business organizations in partnership with technology, to streamline operational and /or technology change requests, optimize spend, and the assurance that the governance framework is consistently aligned with SDM's strategic priorities.

The individual will manage, lead and oversee a portfolio of initiatives including, but not limited to, operations workflow, systems, and products, while simultaneously collaborating with various stakeholders and partners and supporting the enablement of groups like, shared services /business functions, compliance, data analytics, and special projects as assigned by senior leadership. The senior manger will use a variety of delivery and project/program methodologies and tools such as Agile, Kanban, and Waterfall approaches, and a collective of MS Office applications with extensive use of excel, PowerPoint, teams and SharePoint. They will be accountable for creating and maintaining project management artifacts, (i.e., integrated pipelines, backlogs roadmaps), and governance and planning documentation, templates, and tools in an organized repository and system. (i.e., Issues, Actions, Decisions and Dependencies).

Using strong leadership skills and an eye for business, the Senior Manager will coordinate with cross functional teams across the BU and the larger enterprise in support of the organization’s strategic goals. The successful candidate should have extensive experience managing and launching large-scale projects with high complexity, and be comfortable with people management, partner engagement and senior management, case analysis, business process documentation, requirements gathering, and project management.

What you'll do:

Responsible for completion of all gates/workflow activities related to Ideation, Initiation and pre-planning phase of the project management life cycle.

Provides leadership, recommendations, and strategic solutions to a team of business and technology professionals, ensuring support of organizational goals and objectives

Leads and oversees the continuous improvement of the intake & prioritization operating model; ensures this occurs for each business organization and technology group and ensures work taking place happens in a timely manner; assists different areas of the business in running brainstorming sessions to drive project funnels and initiatives for the upcoming year

Supports the intake & prioritization reporting model offering expertise in data analytics and business intelligence reporting.

Responsible for sustaining the process model (i.e., assess gaps/opportunities within specific operations function, and provides recommendations to close gaps)

Supports and oversees implementation of new tools and technologies ensuring consistency in standard methodologies and strategies.

Manage end-to-end planning alignment from ideation to backlog transition.

Acts as an advisor and/or input contributor in the development of all project management related materials, including project plan, work breakdown structures, breakthrough maps, status reports, etc.

Identify project dependencies; work with all business and technology partners to identify dependencies and communicate the impacts cross functionally and/or with interoperability

Proactively identify project issues and risks; work with business leaders to drive to resolution

Lead initiatives to review and improve operational efficiencies

Identify scope changes and manage change request process for approval

Conduct weekly meetings with internal and external project teams,

Serve as the key liaison for the business and proactively clarify and prioritize business ideas, needs, and problems that require technology enablement

Provide leadership and direction in the development of project performance tracking and reporting to internal and external partners

Manage day-to-day operational aspects of the portfolio

Continuously evaluate and assess each project breakthrough closely to identify lessons learned and standard processes for implementation in future phases

Building and leading diverse teams that foster a workplace of inclusiveness and belonging

What you bring:

Post-secondary education equivalent to a university degree in Business Administration, Project Management or related field

PMP Certification required; additional Agile certification highly desirable

7-10 plus years of progressive leadership experience, Project/Program Management experience, demonstrated expertise and tact in the area of client relation management including senior level communication, internal and external partner management, large scale teams/projects and budgets

Extensive experience with project management tools (preferably MS Project)

Strong computer skills with high proficiency in MS applications (Excel, Visio, PowerPoint, SharePoint, PowerBI, Teams, etc.)

Strong interpersonal and tactful presentation skills with the ability to communicate with all levels of the organization to influence change without direct reporting authority

Effective and mature communicator, as well as receptive listening skills, able to convey complex ideas in a clear, concise manner both verbally and in writing to various audiences

Strong facilitation skills to lead large groups through complex processes

Ability to take initiative in a fast-paced and changing environment, manage through ambiguity and be adaptable in setting and prioritizing work

Understanding of pharmaceutical/health care industry a strong asset

Proven ability to use lean Six Sigma methodology

French/English Bilingualism an asset

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:Full time

Type of Role:Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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