Customer Support Representative - Email/Phone/Chat

About Us

It’s simple, we prosper by putting people ahead of profits. Point blank.

We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn’t need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.

What is this role about?

As a Customer Service Representative (CSR), your primary responsibility is to provide exceptional customer service and support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction.

What awaits you in this role:

Responding to customer needs

Ensuring customer requests are handled in an appropriate and timely manner

Provide cutting-edge service in a friendly, confident and knowledgeable manner

Utilize various Helpware and client-based tools and applications for customer support

Fully dedicated to a 40 hour work week with shifting schedules

What we are looking for:

At least 1+ years of BPO experience preferably in customer service

Outstanding verbal and written communication in business terms with external customers

B2 English Proficiency

Capability to maintain the highest confidentiality around company proprietary information

Enjoyment of working with and communicating with people and solving problems

Ability to multitask and prioritize while remaining calm and pleasant

Solid problem-solving skills

Strong organizational skills

Quick thinker & able to adapt

Courteous with customers

What we offer:

Law Benefits

- Social Security (IMSS)

- 12 Vacations Days after First Year

- Vacation Bonus (Prima Vacacional)

- Christmas Bonus (Aguinaldo)

- Sunday Bonus (Prima Dominical)

Food Vouchers

Health Insurance

Excellent Work Environment

Opportunities for Growth

Convenient Partnerships for Food and More!

Our Client’s Background

Our client is a game-changer in management consulting company based out of the UK.

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