Shop Service Technician-Paving Equipment

The Paving Equipment Shop Technician provides face-to-face customer service located on-site locations and is responsible for the inspection, troubleshooting, diagnosing, repairing, and reconditioning of paving construction equipment.

Paving Equipment Repair Experience Required.

Minimum 2 years of repairing paving equipment experience.

Sign-on bonuses available up to $5,000.

Essential Functions: * Performs repairs and troubleshooting with minimal supervision * Performs troubleshooting and diagnoses of equipment malfunctions and failures * Removes and install parts, disassembles and assembles components, and tests and adjusts assemblies * Repairs and/or replaces components according to CAT standards * Tests and verifies proper operation of all repairs and adjustments * Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete the job (work order, parts order, Vision Link, DBS, SimsSI, SIS web) * Operates equipment and vehicles with possession of all necessary licenses and certificates * Adheres to contamination control and HAZMAT rules and regulations * Maintains all company equipment, tools, and the vehicle in good, clean, and working order * Communicates job progress to supervisor and customer as needed * Complete assigned jobs and tasks to meet/exceed flat rate times and re-do metric standards * Works overtime as required by workload and customers' needs * Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner * Projects professionalism with both internal and external customers, including personal appearance * Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards * Requires regular and punctual employee attendance * Performs other duties as assigned Knowledge, Skills, and Abilities: * Knowledge of complex grade control systems, special software/hardware required for machine communication and diagnoses, intelligent compaction, machine application, asphalt densities, mat deformities, and correct machine operation procedures * Knowledge of equipment and tools, including their designs, uses, repair, and maintenance * Knowledge of safe work procedures and practices * Demonstrates proficiency with current computer software, related hardware, and machine electronic systems * Exceptional skills in customer service * Excellent diagnostic and troubleshooting skills * Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources * Operation and control skills to control operations of equipment or systems * Equipment selection skills to determine the kinds of tools and equipment needed to do a job * Ability to communica