Guest services Representative Nf2

Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team!

MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.

We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Learn more about this agency Help Overview * Accepting applications * Open & closing dates 04/04/2024 to 10/01/2024 * Salary $19.19 - $19.19 per hour * Pay scale & grade NF 02 * Help Location 1 vacancy in the following location: * Twentynine Palms, CA 1 vacancy * Telework eligible No * Travel Required 25% or less - Varies * Relocation expenses reimbursed No * Appointment type Permanent * Work schedule Shift work * Service Competitive * Promotion potential NA * Job family (Series) 1173 Housing Management * Supervisory status No * Security clearance Not Required * Drug test No * Announcement number 67646 * Control number 785256400 Help This job is open to * The public U.S.

Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency Open to Public Help Duties Accepts guest reservations via telephone and in person, always adhering to established standards, procedures and established room rates.

Registers and checks out guests, assigns rooms, issues and controls keys, presents guest folios, collects payments, maintains records using the property management system.

Calculates and posts charges manually to guests' accounts.

Provides guests with information and advice about location of activities and tourist attractions in the immediate area.

Engages guests in a friendly and hospitable manner and seeks opportunities to exceed expectations.

Handles cash and is responsible for managing a change fund.

Answers telephone or operate telephone system.

Receives, sorts, and distributes mail.

Advises manager of any maintenance or guest problems.

Coordinates with Housekeeping and Maintenance teams on work orders and managing out of order rooms.

Completes housekeeping reports, records of rooms occupied and guest accounts.

Sells retail and sundry merchandise.

Restocks sundry or retail shop and presents merchandise in a neat and orderly fashion.

Conducts monthly inventory.

Receives product and make recommendations on reorders.

Maintains a clean and orderly workstation and takes ownership of the appearance and cleanliness of the guest lobby to maintain a clean and organized environment for guests.

Removes clutter and debris as required.

May work any shift as required, including overnight shifts.

Provides World Class Customer Service with an emphasis on courtesy.

Assists customers and communicates positively in a friendly manner.

Acknowledges customers, smiles and makes eye contact.

Asks questions to determine, verify and solve problems.

Checks for satisfaction on the quality of goods and services.

Takes action to solve problems quickly.

Alerts the higher-level supervisor, or proper point of contact for help when problems arise.

Adheres to safety regulations and standards.

Uses required safety equipment and observes safe work procedures.

Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.

Help Requirements Conditions of Employment * See Duties and Qualifications EVALUATIONS: Qualifications Six months experience of operating a computer is preferred.

Knowledge of basic cash handling techniques.

Knowledge of basic math.

This is a white-collar position where occasional lifting up to 20 lbs may be required.

Additional information Selective Service Registration: If you are a male born after December 31, 1959, and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions.

You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.

This agency provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency.

The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation.

The DON No Fear Act policy link is provided for your review: As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report.

Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002.

Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents: * Education/certification certificate(s), if applicable.

* If prior military, DD214 Member Copy * If you are an Active Duty Servicemember who will be retired from service within 120 days of the application date, you must submit a DD214 or Statement of Service with your application to receive further consideration for any regular part-time or full-time positions.

In accordance with 5 USC § 3326, recently retired Servicemembers are subject to a 180-day waiting period before they may be appointed to Federal service, regardless of hiring authorities.

When applicable and all requirements are met, those candidates must have submitted the required documentation at the time of their application before an agency can request a waiver.

This activity is a Drug-free workplace.

The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.

Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Read more * Benefits Help A career with the U.S.

government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees.

Benefits you get to enjoy while working at MCCS include but are not limited to: * Stability of Federal Civilian Service * People with passion for doing work that matters * Quality of Work Life Balance * Competitive Pay * Comprehensive Benefit Packages * Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement.

This vacancy will be filled by the best qualified applicant as determined by the selecting official.

* Benefits Help A career with the U.S.

government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees.

Benefits you get to enjoy while working at MCCS include but are not limited to: * Stability of Federal Civilian Service * People with passion for doing work that matters * Quality of Work Life Balance * Competitive Pay * Comprehensive Benefit Packages * Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

* Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.

Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.

You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

Varies - Review "OTHER INFORMATION" If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S.

Department of Education in order for it to be credited towards qualifications.

Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.

Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

* How to Apply All applications must be submitted online via the MCCS Careers website: Resumes/applications emailed or mailed will not be considered for this vacancy announcement.

To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

If you are using an employment preference, please use this chart below to ensure your applications includes the correct required documents to verify eligibility: PREFERENCE - REQUIRED DOCUMENTS (MUST BE ATTACHED TO APPLICATION) Military Spouses * Copy of the PCS orders identifying a dependents-authorized move and the sponsor s reporting date to the new duty location.

* Copy of marriage license or military dependent ID if dependent's name is not listed on sponsor s PCS orders.

In order to qualify, date of marriage or military dependent ID must be prior to reporting date listed on PCS orders.

* For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.

Veterans Copy of DD214 citing general or honorable discharge.

Persons with Disabilities Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits.

Agency contact information MARINE CORPS HOSPITALITY SVCS Email Address MARINE CORPS HOSPITALITY SVCS 3044 CATLIN AVENUE QUANTICO, VA 22134-5003 USA Learn more about this agency Next steps All applicants who submit an application via our Careers page at will be able to view their application status online.

* Fair and Transparent The Federal hiring process is set up to be fair and transparent.

Please read the following guidance.

* Equal Employment Opportunity (EEO) Policy * Criminal history inquiries * Reasonable accommodation policy * Financial suitability * Selective Service * New employee probationary period * Signature and false statements * Privacy Act * Social security number request Help Required Documents Varies - Review "OTHER INFORMATION" If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S.

Department of Education in order for it to be credited towards qualifications.

Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.

Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help How to Apply All applications must be submitted online via the MCCS Careers website: Resumes/applications emailed or mailed will not be considered for this vacancy announcement.

To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

If you are using an employment preference, please use this chart below to ensure your applications includes the correct required documents to verify eligibility: PREFERENCE - REQUIRED DOCUMENTS (MUST BE ATTACHED TO APPLICATION) Military Spouses * Copy of the PCS orders identifying a dependents-authorized move and the sponsor s reporting date to the new duty location.

* Copy of marriage license or military dependent ID if dependent's name is not listed on sponsor s PCS orders.

In order to qualify, date of marriage or military dependent ID must be prior to reporting date listed on PCS orders.

* For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.

Veterans Copy of DD214 citing general or honorable discharge.

Persons with Disabilities Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits.

Read more Agency contact information MARINE CORPS HOSPITALITY SVCS Email Address MARINE CORPS HOSPITALITY SVCS 3044 CATLIN AVENUE QUANTICO, VA 22134-5003 USA Learn more about this agency Next steps All applicants who submit an application via our Careers page at will be able to view their application status online.

Read more Fair & Transparent The Federal hiring process is set up to be fair and transparent.

Please read the following guidance.

* Equal Employment Opportunity (EEO) Policy * Reasonable accommodation policy * Criminal history inquiries * Financial suitability * Selective Service * New employee probationary period * Signature and false statements * Privacy Act * Social security number request Print Share * Email * Facebook * LinkedIn * Twitter Help Overview * Accepting applications * Open & closing dates 04/04/2024 to 10/01/2024 * Salary $19.19 - $19.19 per hour * Pay scale & grade NF 02 * Location 1 vacancy in the following location: * Twentynine Palms, CA 1 vacancy * Telework eligible No * Travel Required 25% or less - Varies * Relocation expenses reimbursed No * Appointment type Permanent * Work schedule Shift work