Residential Desk Assistant Work Study

The main responsibilities of the Desk Assistant involve providing services to residential students in their assigned residence halls. Desk Assistants are expected to work throughout late-night hours. Specific responsibilities and expectations are listed below in the General Responsibilities section.

Responsibilities

Administrative

• Consistently keeps materials and information so that it is easily accessible to residents, colleagues, and other staff members

• Maintain accurate and detailed records of interactions and other work-related tasks

• Acts to complete tasks and identifies what else can be done without specific direction.

• Complete tasks and submits necessary documents timely; meets deadlines associated with the position

• Work collaboratively with other staff members

• Adhere to guidelines set forth by Departmental Policy.

• Ensure that the residence hall and workspace within it are only accessed by authorized individuals.

• Communicates appropriately with colleagues and supervisor for all job-related tasks and concerns

Customer Service

• Provide excellent customer service while working with residents, both at the front desk and in day-to-day interactions.

• Be available to students during desk hours to answer questions and assist with any concerns that they may have.

• Know campus resources and refers students to appropriate College personnel as needed.

• Gather facts from residents and make informed decisions on how to move forward with any concerns.

• Identify crisis situations and make necessary referrals.

• Maintain an appropriate attitude when working at their assigned desk.

• Be able to give accurate communication to residents, colleagues, and supervisors.

• Prioritize resident needs appropriately and meets expectations in a timely manner.

Professionalism

• Ensure that information is being shared appropriately with discretion.

• Recognize the audience with whom they are communicating (resident/colleague/Staff) and delivers messages appropriately tailored to their audience.

• Arrive to work and completes shifts as scheduled.

• Be accountable for actions associated with the position.

• Maintain a proper perspective and approach to tasks and relationships associated with the DA position.

TIME

• The Desk Assistant position works either a 6pm-12am shift or a 12am-6am shift.

Qualifications

MINIMUM JOB REQUIREMENT

• Must maintain a cumulative GPA of 2.0 or higher while employed.

About Us

Non-Discrimination Statement

Flagler College provides equal employment opportunities to all employees and applicants for employment without regard to race, color, gender, religion, national origin, age, disability, marital status, familial status, sexual orientation, gender identity or expression, or any other protected characteristic. Flagler College complies with applicable federal, state and local laws governing non discrimination in employment in every College facility. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Inquiries regarding discrimination on the basis of sex and gender may be referred to the Title IX Coordinator, Office for Civil Rights (OCR), or both. Contact information for the Title IX Coordinator, OCR, and the College's Sexual Harassment Policy can be found here: