Bell Staff
Description:
Bell Staff Basic Function: To greet guests and assist them with their luggage, vehicle, and check in process.
Escort guest to their room and detail room amenities.
Efficiently, courteously and professionally, maintain a high standard of service and hospitality.
DUTIES Work Performed: 1.
Greet guests upon arrival.
2.
Valet park guest cars.
3.
Escort guests to their rooms and deliver their baggage, providing information about room amenities, the Tides Inn Resort and other area attractions.
4.
Transport resort guests to other locations whenever needed.
5.
Pick up and deliver guest's laundry and ensure that the charges are posted to the guest's account.
6.
Ensure the lobby, pool and grounds areas are neat at all times.
7.
Assist departing guests with luggage.
8.
Keep lobby fireplaces lit, when appropriate.
9.
Take outgoing mail to post office when business allows.
10.
Pick up incoming mail at the post office and deliver to mail room.
11.
Run any errands as requested by management at that time.
12.
Bellstand should be staffed to open the lobby doors, being available for any guest requests and questions.
13.
Be sure vans and carts are kept clean, in good repair and inspected daily.
14.
Assist with snow removal whenever necessary.
15.
Know the layout of the property including bedrooms, suites, Lancaster and Windsor Houses.
16.
Greet and treat all guests with courtesy and respect.
17.
Have a thorough knowledge of all dining areas and activities of the resort.
18.
Make all special deliveries to the rooms (flowers, wine, fruit baskets, etc.) and complete the appropriate paperwork for distribution of gratuities.
19.
Ensure that guests are aware of necessary safety precautions such as emergency exits, locations of flashlights, fire extinguishers, etc.
and assist guests if necessary.
20.
Will be cross-trained in basic check-in and check-out procedures at the front desk to ensure a speedy check-in and check-out experience.
21.
Must be well groomed and presentable at all times in full company issued uniform at all times with name tag.
22.
Must practice the 10/5/3 rule at all times.
23.
Must observe safety and respect for company and guests property and equipment.
24.
Perform any requests directed by management.
Minimum Requirements: High school graduate and at least 21 years old.
Must have effective communication skills and driving record that meets the Fleet Policy standard and a smile for all.
Physical Requirements: Lifting & Carrying Up to 60 Pounds or More 98% Walking and Standing 2% Sitting Good Hearing & Manual Dexterity Ability to be Outdoors Throughout the Year QUALIFICATIONS Must be at least 21 years of age and have a valid drivers license and a good driving record.