Shelter Program Associate

JOB SUMMARY The Program Associate maintains the security of the Shelter buildings, grounds and contents, and the safety and security of its residents and performs cleaning, light maintenance and clerical duties.

ESSENTIAL FUNCTIONS Operations * Operates and monitors the Shelter's security system.

* Responds to resident emergencies, including medical emergencies, mental health crises, domestic violence, residents' use of drugs and alcohol, and unattended children.

* Monitors resident compliance with curfew and visitors' rules.

Performs physical check of each apartment at curfew to make sure that all residents are in their apartments and that there are no other persons on the premises.

* Responds using proper procedures to fire and security alarms.

* Monitors Shelter parking lot and playground.

* Patrols interior and exterior of Shelter buildings.

* Accepts and acknowledges donations.

* Intervenes by calling police when neighborhood disturbances threaten the Shelter security.

Administration * Provides timely and accurate reports to weekday staff communicating appropriate information related to the buildings, property and residents.

* Notifies director (or designee) immediately in cases of emergencies, including calls to the fire department, calls to police, injuries or other serious problems involving residents, etc.

* Notifies appropriate caseworker and/or Director immediately concerning problems regarding residents.

* Assists with clerical duties as requested.

* Answers phone, directs calls and/or provides information as necessary.

Maintenance * Reports Shelter maintenance problems in the caretaker log.

* Performs cleaning duties.

* Maintains safe physical environment (sidewalks and steps) through debris, ice, and snow removal.

* Notifies director (or designee) immediately in cases of serious maintenance issues.

* Performs light physical maintenance and repairs as assigned.

* Performs other duties as assigned.

WORKING CONDITIONS Hours: Rotating Schedule Saturdays, Sundays, and agency holidays Other shifts as needed Site: 219 North Sixth Street Allentown, PA