Service Foreman - Lead Diesel Technician/Mechanic (2nd Shift)

Wisconsin Kenworth is seeking a talented individual to take on our Service Foreman - Lead Diesel Technician/Mechanic (2nd Shift) role at our Green Bay location!

The ideal candidate will have a minimum of 5 years heavy duty truck experience and is mechanically inclined.

Excellent benefits offered.

This is a great opportunity to join a high performing team within a growing and successful dealer group!

* The hours for this position are approximately 4:00 PM - 12:00 AM Monday - Friday with a Saturday 7:00 AM - 3:30 PM shift once every other month.

Responsibilities: * Ensure that all service phone calls are handled professionally and expediently * Coordinates service shop work flow by effective coordination with Service Leadman and assignment of jobs to technicians * Supervises all assigned service technicians * Coordinates department activities between service department, parts department and service customer * Facilitates effective communication between internal and external customers, vendors and business contacts Primary Duties: * Assesses incoming service department jobs, makes initial repair diagnosis and creates customer repair orders following company procedures to include obtaining customer signature on form * Updates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order * Manages available billing hours by planning and effectively delegating work load to qualified and available service technicians * Provides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff * Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns * Evaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy * Informs service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements * Establishes and ensures adherence to maintenance schedule for service facility and shop equipment * Communicates with customers regarding the scheduling of appointment, status of their repairs, parts availability and work in progress * Assists service technicians in the service shop as needed * Ensures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials Qualifications * Formal technical school graduate certificate/degree (or equivalent work experience) * Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service * Effective written and verbal communication skills * Ability to obtain a Commercial Driver's License (CDL) * Familiarity with both DOS and Windows based computer programs * Demonstrated working knowledge of warranty guidelines, claim procedures and company policies * Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities * The ability to work under pressure while prioritizing and processing several tasks simultaneously * Ability to work a 8 - 10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis