CWM- Marcus by Goldman Sachs- Outbound Dialer Specialist- Richardson

Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

Consumer

The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

Responsibilities

Campaign management for multiple lines of business

Point of contact of escalation or Dialer and any related systems

Reporting Dialer metrics monthly/daily/hourly

Campaign strategy consultation to the Collections Operations Teams

Hold weekly/daily meetings with leadership teams and present data

Basic Qualifications

Minimum 1-2 years of outbound & inbound call center experience

Proficient in Microsoft Suite

Ability to collaborate in a team environment, communicate effectively & influence others

Proactive, flexible and ability to multi-task

Ability to learn quickly and adapt to projects and deadlines

Strong communication, presentation and problem solving skills

Preferred Qualifications

1-2+ years of collections experience

Experience in a start-up environment

Experience with Excel

Strong knowledge of data structures, algorithms and design patterns

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at .

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

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