Guest Service Agent (Customer Service Representative)

Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country.

Global Parking Systems also partner with SP Plus Parking Corporation, a leader in the parking management space.

Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers.

Built on the foundation of excellence and integrity, we are dedicated to providing the highest level of service at all of our parking facilities.

Starting Pay: $17/hr MAIN RESPONSIBILITIES Basic Function: Ensures highest quality customer service and assists the maintenance.

team with keeping all common areas by the entrances and exits clean.

● Assists customers in making payment to fully automated revenue control equipment ● Helps customers with parking services and facilitates the expedient flow of traffic through the facility ● Leads programs to improve client and customer satisfaction ● Assists in the management of the day-to-day activities of the assigned location.

● Monitors parkers in pay-in lanes ● Interacts with customers in a friendly and professional manner ● Provides assistance to customers that have forgotten where they parked their vehicle.

● Performs other necessary functions as assigned.

● Conducts garage and facility audits as required by management.

● Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct.

● Makes change (if required) for customers before transactions.

● Quotes rates for parking services.

● Gives directions to customers to various locations in the city.

● Resolves customer complaints independently or with the aid of a supervisor.

● Answers telephone in a prompt and courteous manner (if required). ● Maintains cleanliness of facility and picks up trash in the surrounding area.

● Presents themselves professionally (neat appearance and in uniform) at all times while at work.

● Arrives to work on time for scheduled shifts.

● Completes any other duties that may be assigned by the supervisor.

MINIMUM QUALIFICATIONS Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required: High School Diploma or an equivalent combination of experience and education Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs.

If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement : The employee will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record.

Mathematical Skills : ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Ability to make change.

Language Skills : Ability to read, write and interpret the English language.

Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.

Reasoning Ability : Ability to