Legal-RICHARDSON-Vice President-Business Unit Legal

Professionals within Legal provide a wide range of services to our business units. They might help advise on a new product introduction; develop a training program or help defuse a consumer dispute. They preserve the firm’s invaluable reputation for integrity and protect the firm from sanctions with policies and procedures that meet regulatory requirements around the world.

The Legal Department is looking for an experienced professional to be part of a small team tasked with developing the firm’s consumer and small business lending capabilities. This position offers opportunity to work closely with the business teams and colleagues throughout the firm’s legal, compliance, marketing, credit, operations and technology functions to develop and maintain servicing, and collections strategies and communications.

Responsibilities

Provide legal advice with on servicing and collections strategies

Research federal, state and local laws relating to servicing and collections

Develop and review customer communication templates

Review consumer complaints with legal and regulatory impact and assist in developing responses

Review call center agent procedures and training materials for compliance with applicable law

Monitor state and federal consumer finance developments with a primary focus on servicing and collections

Assist business with filings in response to consumer and small business bankruptcy process

Assist in the negotiation and management of key vendor relationships

Assist in the development and management of regulatory disclosures

Work with Compliance colleagues to facilitate remediation activities

Opportunity to work closely with lawyers from other divisions regarding consumer and small business finance transactions

Basic Qualifications

Knowledge of and direct experience with federal, state and local consumer finance laws and regulations including relating to servicing and collection, including but not limited to, the Fair Debt Collection Practice Act and state corollaries and laws and regulations prohibiting Unfair, Deceptive and Abusive Acts or Practices and state corollaries, the Telephone Consumer Protection A, and secured transactions (including self-help and lien priority analysis) under Article 9 of the UCC

Experience drafting consumer communications and responding to consumer complaints

Experience reviewing call center procedures, training, and call scripts

Knowledge of consent orders relating to servicing and collections and formulating strategy changes in response to same

3+ years’ of relevant experience required in a leading law firm or financial institution

Team player with inherent commercial judgment and strong analytical skills

Excellent attention to detail and strong organizational / project management skills

Superb oral and written communications skills

High level of initiative, integrity, and organization

About Goldman Sachs

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.