Operations Support - Part-Time - Lakes Crossing

Support the store to create a safe customer and colleague environment.

Conduct operational checks to enhance colleague and customer experience.

Reports to: EHS & Operations In-Store Lead / Store Manager This role will: * Support the Store Manager / EHS & Operations In-Store Lead with store operational and EHS tasks and act as a point of contact for EHS & Operations to help maintain a safe working environment for customers and colleagues.

Support the store management team with proactively mitigating hazards, conducting training programmes and driving operational excellence Key Responsibilities: Sales & Customer Experience * Print POS tickets to support Primark's Pricing policy * Assist with inputting price adjustments on system * Print units per hour measures for tills when needed to support Till Team Manager's understanding of resource requirements and effectiveness * Support with customer queries with a view to resolving them in line with our customer promise People * Act as the point of contact in-store for Operations and EHS queries * Actively cascade any Operations and EHS topics that arise to the store team * Promote compliance to Operations and EHS policies and procedures * Feedback and escalate to EHS & Operations In-Store Lead on Operations and EHS issues for resolution when required * Listen and communicate effectively as part of a successful store team * Demonstrate trust and mutual respect in all interactions with the store team * Support with EHS training for new starters and refresher training for Retail Assistants when required Operations / Cost Control * Support the store management team to deliver operational excellence throughout the store and in line with 'The Way We Work' manual * Update the Store Manager / EHS & Operations In-Store Lead on your daily / weekly activities along with any store deadlines * Support with EHS activities in accordance with local guidelines * Review DAN/WAN communications and action Operations and EHS tasks * Understand and adhere to GDPR policies and procedures * Input updates to systems and maintain stock file accuracy (e.g.

Soiled & Damaged, New Life, kimball corrections, markdowns, delivery dockets, transfers in/out, balances and transvals) * Raise maintenance repair work orders on PRIMMS system accordingly and liaise with the contractor, so the tasks are completed within agreed timeframes * Support store management team by completing relevant contractor management paperwork * Assist with reporting and resolving any technology repairs in a timely manner * Manage the lost property (non-valuable) process * Complete stationery orders for the store * Order shop floor goods (not for resale) * Support with routine self audits * Order PPE to maintain sufficient stock of supplies for a safe working environment * Check First Aid kits are stocked with relevant materials / supplies Skills & Experience * Desire to provide great colleague & customer experience * Great people skills with an ability to build and maintain credible working relationships with colleagues * Ability to effectively communicate, guide and support colleagues * Planning and organisation skills with strong attention to detail * Administrative and computer skills * Positive, proactive and self-motivated