Job Requirements: * Serves existing and new accounts by diagnosing, servicing and repairing forklift trucks * Conducting tests and resolving problems * Establishes service by studying system requirements, ordering and gathering components and parts and completing installations * Maintains rapport with customers by examining complaints, identifying solutions and suggesting improved methods and techniques * Keeps personal and company equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventative maintenance and calling in repairs * Documents service and installation actions by completing forms, reports and logs