Operator Status Board

* Prior experience in a similar position preferred.

* Must be detail-oriented and highly organized.

* Must be able to sit for extended periods of time.

* Must have good typing skills.

* Must be computer literate and able to operate standard office equipment.

* Must be able to effectively communicate by phone, beeper, and two-way radio.

* Must have excellent customer service and communication skills.

* Must be able to obtain/maintain any necessary certifications and/or licenses.

Responsible for answering phones and maintaining a log of calls received.

Dispatch housekeeping services according to guest and management requests.

Resolve guest complaints and answer questions.

Job Functions * Handle service calls and guest complaints quickly, efficiently, and courteously.

* Issue equipment to guests; such as, rollaway beds, irons and ironing boards.

* Handle guest lost and found inquiries.

* Log all calls that come into Housekeeping.

* Maintain communication with Front Desk and Engineering.

* Monitor the computer for check-outs, pick-ups, and discrepancies; communicate status.

* Assign, distribute, and/or collect keys, beepers, and duties to employees.

* Assist outgoing and incoming shifts in accounting and transfer of personnel paperwork, keys, and beepers.