Safe Hope Center Navigator

JOB TITLE: SAFE HOPE CENTER NAVIGATOR DEPARTMENT: JACKSON POLICE DEPARTMENT NON-EXEMPT: YES FULL-TIME: YES GRADE: D (RATE OF PAY: $18.12) JOB SUMMARY: The person employed in this capacity will perform his/her duties under the direction of the Captain of the Safe Hope Center.

The Navigator will review the full spectrum of services available to the victim and will assist in identifying services needed, as well as help guide victims' access to these services, addressing both their continuing and long-term needs.

This person will serve as a single point of contact for all partners working with the victim.

ESSENTIAL JOB FUNCTIONS: * Review intake procedures and policies with clients and visitors.

* Conduct screening interview with incoming clients, including needs assessment, service plan, and follow-up Client Satisfaction Survey.

* Prepare monthly reports of clients and services as required.

* Participate in short and long-term strategic planning.

* Organize and maintain paper and electronic files.

* Identify systems, services, barriers, and policy issues that need to be added or altered, based on client feedback.

* Present information regarding the Safe Hope Center.

Presentations may be made to law enforcement agencies, community groups, religious groups, and community agencies.

* Create spreadsheets, compose correspondence and assist with Power Point presentations.

* Keep and update a list of referrals for victims.

The list would include support groups, counselors, financial assistance counselors and others who are involved in the support of domestic and sexual violence victims.

* Make sure proper care is available for the children of victims.

* Provide advocacy services to victims as needed.

* Other duties as may be assigned by the supervisor.

TOOLS/EQUIPMENT: * Computer * Copier * Calculator * Vehicle REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSE: * Bachelors of Art degree from a four year college or accredited university in Social Work or a related field preferred or an equivalent combination of education and related experience may be sufficient.

* Valid Driver's License.

EXPERIENCE, TRAINING, KNOWLEDGE AND SKILLS: * Ability to reason and solve problems.

* Must be able to remain calm when dealing with a client that is in crisis.

* Must be able to read and understand law enforcement reports, regulations of the local, state and federal government, and be able to understand legal interpretations.

* Must be able to speak effectively.

* Spanish speaking a plus, but not required.

* Must have good writing and proofreading skills.

* Competency with multi-media equipment and applications, computer software and data systems.

PHYSICAL DEMANDS: * While performing the duties of this job, the employee is occasionally required to sit for long periods of time, stand, walk, talk, and listen.

May occasionally be required to bend and lift up to 20 lbs.

May be required to travel locally, regionally, or within the state.

WORK ENVIRONMENT: * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* The Safe Hope Center is comprised of open cubicles, private and semi-private offices, and shared work spaces.

Shared spaces are assigned based on activity and amount of time required to complete the task.

* The noise level in the work environment usually varies from moderately quiet to noisy.

APPLY FOR THIS POSITION EOE/M/F/V/D