Technical Support Lead

Broad description of responsibilities:

* To deliver exemplary customer service to an existing base of dealers, as well as product/technical training for new Lutron dealers.

Job Objectives:

* Solid grasp of all technical requirement in the Lutron product line

* Efficient management of RMA processes

* Technical and design assistance to dealers on Lutron projects

Minimum Requirements:

* Min of 3 years in a technical support role

* Strong IP networking skills

* Good communication skills

* Skilled problem solver

* Results orientated

* Must enjoy working in cross-functional teams with tight deadlines and under high pressure