TECHNICAL SUPPORT LEAD

Job Objectives

Solid grasp of all technical requirements in the Lutron product line

Development and maintenance of training documentation

Efficient management of RMA processes

Technical and design assistance to dealers on Lutron lighting & shading projects

Minimum Requirements:

- Min 3 years in a technical support role (Smart home industry preferred)

- Strong IP networking skills

- Mature individual

- Good communication skills

- Planning and project management

- Sound decision-making ability

- Skilled problem solver

- Results orientated

- Strong sense of accountability

- Must enjoy working in cross-functional teams with tight deadlines and under high pressure