Public Area Attendant

Live!

By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities.

Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.

Job Specific * Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department * Applies excellent guest relations skills when interacting with guests * Consistently maintains a positive attitude that ensures the best guest experience * Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect * Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business * Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities * Performs all duties in a timely and professional manner * Applies teamwork skills at all times * Gives recognition to repeat guests * Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows * Cleans and dusts lobby areas * Cleans and restocks all assigned restrooms * Removes trash from all assigned areas * Uses proper chemicals when cleaning as described by the department's procedures * Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department * Polishes all metal around lobby areas * Turns lost and found items into Security in accordance with hotel standards * Cleans and sanitizes assigned public and back of the house areas * Complies with all specific HOSTAR policies and procedures * Removes Room Service trays from hallways and places in appropriate location in service corridor * Assists with general cleaning of guestrooms * Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners * Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces * Transfers and stocks all supplies from Receiving as directed * Ensures that the Housekeeping storeroom is neat, organized, and secure * Turns mattresses * Cleans chandeliers * Properly uses and maintains equipment and supplies * Maintains excellent condition of grounds, floors, carpets, etc.

* Cleans ashtrays and ash urns * Cleans ice machine areas * Cleans elevator foyers * Cleans elevator doors * Cleans elevator tracks * Washes doors * Vacuums guest hallways * Cleans windows * Cleans door jams and fire boxes * Cleans and mops stairwells * Cleans handrails * Sweeps and mops hallways * Replaces burned out light bulbs according to established procedures * Assists in preparation and deep cleaning of VIP rooms * Moves furniture in rooms as required * Cleans spots on walls * Cleans spots on carpets * Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts * Takes dirty linen to laundry pick up areas * Cleans offices as scheduled * Cleans Front Desk and back office area * Cleans back of the house windows as needed * Attends all department meetings as scheduled * Assists in restocking Room Attendant caddies * Fills Room Attendant bottles with chemicals according to department guidelines * Brings dirty glasses down to Housekeeping department at the end of shift * Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets * Cleans service landings * Cleans stocks, and organizes linen closets, ensuring that they are always locked * Checks all vacuums used by Room Attendants and maintains them * Completes in a timely manner all daily cleaning items for the specific public area assigned * Takes trash to the compactor at the end of the day * Performs as Restroom Attendant for special events, when required * Performs as Room Attendant, if required, on an emergency basis * Graduate Houseperson: trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper's Course Outline, Standards, and Procedures * Demonstrates ability to provide coverage in related departments as directed * Special projects and other duties as assigned General * Promotes and applies teamwork skills at all times * Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance * Is polite, friendly, and helpful to guests, management and fellow employees * Executes emergency procedures in accordance with hotel standards * Complies with required safety regulations and procedures * Attends appropriate hotel meetings and training sessions * Maintains cleanliness and excellent condition of equipment and work area * Complies with hotel standards, policies and rules * Recycles whenever possible * Remains current with hotel information and changes * Complies with hotel uniform and grooming standards Qualifications * Basic English language skills * Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift * Able to work a flexible schedule, including weekends and holidays