VIP Services Greeter

The Westgate Resorts Service philosophy is: "We fulfill our guests' dreams by providing a quality vacation experience that exceeds all expectations" The Westgate Resorts Service Standards are: Responsive Accurate Helpful Informative We are an organization that is built on the idea of service to others and on the idea of making dreams come true.

To achieve these goals, we expect all team members to fulfill the Service Philosophy and the Service Standards in all interactions with guests and fellow team members.

SUMMARY This job's primary purpose is to provide excellent customer service to all guests, including welcoming guests to the resort, escorting them to their accommodations, and booking timeshare presentations.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes, but not limited to, the following: * Greet all guest checking into the resort lobby with an energetic and welcoming smile * Assist check-in manager with arrival experience * Answer questions guest have about the resort, activities, amenities, and local attractions * Walk guests to their rooms * Contact missed guests post arrival providing a welcoming experience and attempt to book a tour * Assist guest in booking activities and local attractions * Assist sales team with service-related duties * Other duties may be assigned