IT Support Manager

Overview:

This position will work at ECPI University’s Charleston, SC campus located at 3800 Paramount Dr.

Transform your Career at ECPI University

Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.

Visit to learn more about how you can help people improve their lives through education.

Position Summary

The IT Support Manager role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues. In addition, the position will supervise IT Support staff including Federal Work Study (FWS) workers and Computer Lab Assistants.

Responsibilities:

Supervise IT support staff.

Train work study students.

Install desktop operating systems.

Configure and troubleshoot hardware.

Monitor and respond to helpdesk requests.

Gather support issues information and analyze the symptoms and figure out the underlying problem.

Escalate helpdesk requests to tier 2 and tier 3 personnel.

Assist students, faculty, and staff with access to IT services provided.

Create student accounts before each term start.

Manage the network cable plant.

Configure and manage classroom images.

Maintain software and hardware inventories.

Qualifications:

Education/Experience

AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)

2-5 years previous experience as a consumer support technician

Supervisory experience preferred

Skills/Abilities

Excellent customer service skills

Excellent oral and written communication skills

Detail oriented

Ability to lift 5-25 pounds safely

Benefits of Employment

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click .

Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.

Permanent