ORD OJT/Classroom Trainer

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The Ground Handling - Classroom & OJT Trainer will be responsible for delivering classroom and on-the-job training (OJT), airline specific training, sign-offs and evaluating performance of employees at station within their designated area of expertise. As well as ensure company and customer services standards and policies are met, while maintaining a high level of proficiency and certification in required operational functions. This role will deliver airline practical, and instructor led training and monitor Classroom & OJT/Coaching activities at their respective station(s) to ensure Swissport and local specific requirements are met. In addition, this role will also serve as an interim supervisor, providing direction for all new hires until formally released to work independently within the Ground Handling operations.

The expected pay rate is $26 - $32/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

Deliver detailed training in various formats such as instructor and virtual instructor led training, e-learning, self-directed training, on-the-job training, and relevant training materials

Deliver and oversee detailed practical Ground Handling Classroom & OJT including final assessment and sign off as required

Follow Swissport Corporate and NOAM Training Policy and Procedures and operate any equipment following Swissport Safe Systems of Work (SSOW) or Standard Operating Procedures (SOP)

Actively monitor and promote best practices across the station

Implement internal quality assurance activities including operational audits

Continuously assess training at the station to ensure that staff are competent and confident to carry out their specific duties

Maintain compliance levels across station

Maintain regular and effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance

Act as a role model and display best practice behavior and procedures

Provide objective feedback and coaching to improve the performance and behavior of others

To report all training activity through recognized methods to ensure accurate tracking of training data

Support nearby stations as needed

Forecast & plan for new hire and recurrent training needs, which requires maintaining on-going communication and coordination with Regional Training Managers, local HR and Operations team(s)

Deliver and facilitate initial and recurrent training in accordance with global and local standards.

Administer required examinations and/or reports for training programs in accordance with global and local standards to maintain compliance

Assist with New Hire tracking process to ensure a smooth transition to the operations.

Assist with on-the-job coaching program for designated area / functions and serves as tier one support for local certified coaches

Maintain currency in the operation

Perform other duties as assigned

Your profile

Passenger Service experience required (above wing)

Minimum 1 years of industry experience in airline Ground Handling operations

High School Diploma or equivalent additional experience demonstrating ability to resolve complex problems, foster and maintain positive working relationships with multiple stakeholders and effectively balance multiple competing priorities

Ability to travel up to 10% with the ability to travel throughout the United States and Canada to support job responsibilities

Ability to pass security clearance and possess a valid driver's license

Strong communications skills and ability to influence without authority to achieve a common goal

Working knowledge of computer systems: Microsoft Office Suite highly recommended

Customer Service oriented

Flexibility to work various shifts to accommodate training demands during off peak hours

Ideal candidate will also have demonstrated knowledge of adult learning processes, instructional design techniques, and evaluation methodologies

Ability to work in a fast-paced, challenging and changing environment

Ability to create and delivery dynamic presentations, slide decks and training materials

What we offer

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Permanent