Dispatcher

What Will Your Job Look Like?

The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).

What You’ll Do:

Assist with all phone call information and dispatching of rides

Organize and route trips based on schedule and location to ensure optimal performance

Provide assistance to drivers for directions to destinations

Assist drivers and transportation providers with problems or issues relating to scheduling

Establish and maintain effective communication with transportation providers

Report and record all incidents to the applicable manager

Document and report provider no shows or on-time-performance issues

Inform transportation providers of their next-days trips and any new trips that occur

Monitor radio, telephones and on-road provision of service for quality

Record time of departure, destination, and expected time of return

Provide feedback on drivers’ performance

What You’ll need:

High school diploma or G.E.D. equivalent

2+ years in transportation routing, dispatching, and scheduling expertise preferred

1 year experience working with the applicable transit scheduling system preferred

Knowledge of GPS and GIS systems preferred

Possess valid authorization to work in the United States

Even better if you have...

Excellent communication and interpersonal skills

Good organizational skills with attention to timeliness and details

Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications

Ability to maintain high level of confidentiality

Regular attendance is required

What’s in it for you:

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Tuition Reimbursement

Leadership Mentoring Opportunities

Pay Rate: $20.66

· This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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