Customer Support Engineer

Providing telephonic support for hardware complaints

Provide remote-online support for software complaints

Provide on-site support if the issue doesn't get resolved by both the above mentioned means

Daily updation of Tickets status in respective groups

Daily updation of Tickets in online portal and emails

Responsible for obtaining Feedback Rating for all Tickets assigned

Responsible for invoicing the service support charges for Ticket assigned

Responsible for booking new AMCs

Responsible for Renewal of on-going AMCs

REQUIRED KNOWLEDGE AND SKILLS:

Excellent Electrical & Energy Metering Software Applications

Knowledge of Panel & Power Quality Metering, Breakers, Protection Relays

Knowledge of Industry Standard communication protocols like Modbus, BACnet, OPC, LoRa, MQTT, GPRS, ZigBee, etc.

Thorough knowledge SQL or VB or any Database Application software

Self-motivated, ready-to-travel attitude and customer centric behaviour

Good verbal & email writing skills

Multi-lingual proficiency shall be an added advantage

Knowledge of Elmeasure make Pre-paid and Post-paid Energy Metering hardware and software shall be an added advantage

Full time