Fraud Supervisor - Claims IM

Organization Description

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Job Description

Internal Short Description

As a Team Leader, you are require to manage a team of 15+ specialists, drive performance and contribute to business goals.

Internal Description

The role will manage a team of specialists. Listed below are the roles & responsibilities in detail:

LEADERSHIP

Provide regular coaching & leadership & supervise the day-to-day functions of the group

Leverage expertise and build collaborative relationships

Discuss and improve on Training and Learning opportunities

Consistently look for innovative ways to improve on productivity, motivation, cost savings and development of employees

Provide timely direction on strategic changes within the business and help align the focus of resources to the same

Leverage on the expertise of teams within the site and other sites to improve overall performance

Model the organization's core values, operating principles, and philosophies - Walk the Talk

Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions

PERFORMANCE MANAGEMENT

Strong orientation towards Customer Experience

Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations

Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required

Manage projects as assigned within defined metrics and timelines

Identify problems in meeting key performance indicators, resolve them to the satisfaction of the business objectives

Look for improving performance through coaching, development, training, projects and creative use of available resources

Ensure adherence to schedule

Continually raise the standard of quality in the work of self and others

PEOPLE MANAGEMENT

Create an environment of high energy and enthusiasm

Responsible for management of Engagement, Attrition and ESAT for the team

Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment

Resolve employee concerns with urgency & accuracy

Promote transparency in Communication and builds an atmosphere of mutual trust and cooperation

Engage in effective Career Development activities like effective career coaching and counseling

Skills & Qualification:

Bachelors Degree is preferred.

People Manager experience is preferred.

Previous experience in Card Services would be an added advantage

Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint

Strong analytical bend of mind with good logical reasoning abilities

Strong interpersonal skills at both verbal and written communication

Demonstrated ability to contribute significantly in strategic business partnerships

Demonstrated abilities in process migrations and sustaining high performance standards

Strong decision making ability

Strong customer focus

Strong concepts of leadership competencies, displays ownership, accountability and proactive ness

Possess strong problem solving, time management, analytical and organizational skills

Keen business acumen with focus on customers

Full time