Member Support Services Supervisor

Overview:

Hudson Valley Credit Union is currently recruiting for the position of Member Support Services Supervisor. The sucessful candidate will supervise the day-to-day functions of assigned teams to ensure the following: member satisfaction, profitability, security, compliance with Federal, State, etc. regulations and Credit Union policies and procedures. They will hire, coach and develop staff, as well as lead and participate on teams to implement changes that support Credit Union initiatives.

Responsibilities:

Ensures open communication within the team using all forms of contact and conducts regular meetings to disseminate and acquire input to/from staff.

Measures team and individual performance, acknowledges accomplishments, provides coaching and development and takes appropriate action to hold individuals accountable. Contributes to interviewing and hiring process, as needed.

Monitor team tasks to ensure work is accomplished within expected timeframes while adhering to compliance requirements, quality of work expectations and established goals.

Ensure prompt resolution of member issues and written replies to member correspondence.

Task responsibilities include responsibility for deposit accounts and all account related activity, including but not limited to Abandoned Property, Special Accounts, IRAs, statement accuracy, Image Capture, ATM servicing, mobile Remote Deposit Capture, transactions received by mail and tax reporting. Regular communication with vendors is required.

Ensure that all policies, procedures and security measures are efficient and consistent throughout area of responsibility and meets regulatory/compulsory and Internal Audit requirements.

Initiate, facilitate and implement process improvement initiatives within the department and participate on teams and projects.

Maintain awareness of industry trends, including regulatory changes that affect assigned team(s). Communicates changes and works with management to revise processes to meet those requirements.

Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

Responsible for regular and predictable attendance including punctuality.

Qualifications:

High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate is required

Associate’s Degree or at least 2 years equivalent experience for each undergraduate year not completed is preferred.

Minimum 1 Year leadership and/or supervisory experience required

Minimum 1 Year experience in a financial institution experience required

Minimum 1 Year experience processing new accounts, including IRA and Trust accounts experience preferred

Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

HVCU University & Academy; Professional Development Training

Student Loan Repayment & Tuition Reimbursement Programs

Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)

401(k) with employer match and non-elective employer contribution

Paid time off (PTO), holidays, and community volunteer time

Life, Short-Term, and Long-Term Disability Insurance

Discounted Loan Rates & Fees

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

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