Senior Program Manager (Customer Solutions Management and Integration

Overview:

This position will lead a variety of large projects or programs supporting the business development aspect of the business. This position will be responsible to organize, plan, and execute projects while working within restraints like budgets and schedules. Primary responsibilities will include leading teams, defining goals, creating measures, communicating with stakeholders, and seeing a project through to its closure.

Project certification is strongly encouraged, as primary function will be leading cross functional teams to deliver successfully. In addition, Quest Management System (QMS) principles and tools should be applied to ensure Quest Diagnostics processes are efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction.

The position is Remote to the Tri state area. (NY/ NJ/ PA)

Responsibilities:

Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects Leads projects Leads projects through issues, roadblocks, and problems

Acts as a change agent to drive teams toward success

Guides team members to perform through issues and constraints

Owns projects Owns the timeline, budget, resource constraints, and deliverables/results

Shifts between the big picture and the small-but-crucial details

Is prepared to roll up their sleeves and work through detailed issues

Manages projects Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates)

Communicates Actively communicates with project sponsors and stakeholders

Establishes regular points of communication

Manages sponsor and stakeholders expectations

Delivers the expected results Performs root cause analysis on project shortfalls and takes corrective action as necessary

Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety of large, and likely inter-related, projects

Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones and deliverables

Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability

Active effort toward obtaining a PMP certification administered by the Project Management Institute (PMI) required

Participates in Communities of Practice

Leads QMS training classes

Documents business processes

Completes required continued learning

Qualifications:

Required Work Experience:

Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion (7-10 years experience)

Preferred Work Experience:

Experience supporting Intergration Management, Mergers and Acquistions, Customer Solutions Management in Health Care Sector desired

Physical and Mental Requirements:

The normal performance of duties may require lifting and carrying objects

Frequent walking and/or standing.

Knowledge:

Demonstrated experience facilitating discussions or workshops

Demonstrated ability to develop strong relationships with others

Demonstrated experience leading changes

Demonstrated ability to influence business leaders

Some experience with process management

Basic knowledge of VOC tools

General knowledge of Hoshin and breakthrough planning

Skills:

Demonstrated data analysis skills

Problem solving skills

Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos

Skilled in Microsoft Word, Excel, PowerPoint, and Project

Interpersonal skills

Decision making skills

Planning and organization skills

Negotiation skills

Results-oriented

Creative

Persistent

Composed

Able to learn new concepts rapidly

Able to work independently with little supervision

EDUCATION

Bachelor’s Degree(Required)

LICENSECERTIFICATIONS

Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)

PMI Project Management Professional (PMP) preferred

QMS Diamond Level Core Practitioner Training (internally provided - completed within 18 months of entering into the role) (preferred)

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

EEO:

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.

Permanent