About Us:
Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
Overview:
The Client Success Agent is focused on providing exceptional voice support for our clients who are enrolled in our debt settlement program. A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and a positive rapport with our client base. Our team drives high satisfaction and service by exemplifying our core values to ensure they receive the best possible client experience.
Responsibilities:
Utilize client relationship management software (Salesforce) to facilitate the process of responding to customer calls and addressing customer concerns
Resolve client inquiries, complex scenarios and concerns with confidence, relationship building and listening skills
Support the clients with empathy, understanding, and subject matter knowledge
Document client discussions clearly and concisely
Present settlement proposals to clients for approval
Strong working knowledge of client service processes, using an internal knowledge base, and providing a positive client experience
Responsible for guiding the client’s discussions with next steps to progress towards their financial goals
If required, escalate and direct clients to managers, team leads, and other departments as needed
Qualifications:
High school diploma/GED required; College degree preferred
2+ years of experience working in a relationship-based support role
2+ years of Customer Service experience
Experience within a financial or banking organization preferred
Excellent interpersonal communication skills, both verbal and written
Strong critical thinking and problem-solving abilities
Strong organizational and multi-tasking skills using multiple systems and tools, with an acute attention to detail
Ability to remain professional, confident and patient when faced with complex problems
Proficient in Microsoft Excel and Office
Benefits:
Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
Law Benefits
Private insurance
Meal Sudsidy
Referral Program
Transportation (Starting at 4:00 PM)
Massive Growth Opportunities
Continuous development
Privileged location (City Center)
Great Work Environment
Permanent