ASSOCIATE CONSULTANT

Requisition Number

1387907BR

Experience

4.5-8 Years

Job Description (Posting).

WG1432 State Farm Application Integration

The State Farm Application Integration team is a 3rd level team of highly skilled technical analysts who have extensive knowledge of web browsers (Microsoft Edge and Google Chrome), web programming (HTML, JavaScript), Operating Systems (Windows 10/11, macOS), Group Policy/Intune, networking protocols, proxy, and firewall. This team supports the integration of State Farm s web applications (both homegrown and vendor provided) into the browser environment, as well as ensuring the platform is updated and secure.

Primary Roles & Responsibilities:

Product Ownership

Lead in strategic planning

Engage business partners to determine requirements

Primary lead for vulnerabilities

Technical Analyst

Ensures the technical infrastructure is sufficiently robust, scalable, and efficient

Addresses day-to-day management and maintenance of infrastructure, systems, and applications

Applies enterprise software development standards to gain efficiencies through automation

Develops infrastructure strategy and operational policies, standards, and processes

Provides key information and partnerships to ensure successful knowledge support

Remediate risks and vulnerabilities

Assists State Farm application areas to resolve issues within browser platform

Required Skills/Competencies:

Extensive knowledge of Enterprise Web Browsers (Microsoft Edge, Google Chrome)

Extensive knowledge of Agency systems such as ECRM (SalesForce) and NECHO/NECHO+ (RUMBA) and Claims systems such as ECS and Hercules

Thorough knowledge of State Farms Code of Conduct and Technology/Software policies

HTML and JavaScript experience for troubleshooting

Powershell experience

Detailed understanding of Windows Registry

Advanced experience with Group Policy and Intune

Knowledge of end-to-end client/server communication protocols and practices

Experience with firewalls and cloud proxy

AWS and Azure platform knowledge

Advanced experience in troubleshooting web applications hosted on various server platforms

Familiarity with Citrix virtual environments

(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

DWP-WPE-User Experience Management