Director, Technical Services

Job Posting Title

Director, Technical Services

Job Category

OPS Management

Language Requirements

Bilingual / Bilingue

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Posting End Date

2024-05-28

Job Grade

L3

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

The Director, Technical Services is a pivotal leadership role accountable for NAV CANADA’s safety critical operational technology installed at over 1400 locations across Canada. The role provides strategic vision, governance and oversight to nearly 600 experienced technical professionals located throughout Canada. They have management responsibility for the installation, local configuration, maintenance monitoring and corrective maintenance to ensure high availability of NAV CANADA’s operational technology, ensure the technology environment evolves to meet current and future business needs and assure that work is completed in accordance with regulations.

The Director, Technical Services brings experience, knowledge, and vision for evolving the Technical Services function including its strategy, operating model, service offerings, supporting processes, tools and workforce. To successfully fulfill the role, the Director, must be a highly collaborative team player that works closely with other leaders across the company along with external suppliers and Transport Canada.

Job Description

What NAV CANADA offers you:

Challenging, team-oriented work environment

Competitive compensation and flexible benefits

Defined benefit pension plan

Opportunities for growth and development

Flexible work arrangements

Diverse and inclusive workforce

In this role you will:

Provide leadership and oversight of the Technical Services team that provides employees a common vision, clear direction and shared values.

Oversees the installation, monitoring, maintenance, local adaptation, upgrade, and support of NAV CANADA’s Operational Technology.

Leads the development, implementation, and communication of the Technical Services Strategy including the operating model, service offerings, policies, supporting processes and tools

Develops annual plans with updated 5-year outlooks that demonstrate the financial and human resources required to support the Technical Services strategy

Ensures appropriate governance structures and key performance indicators are established.

Develops and nurtures strategic relationship with the senior leadership team across the organization to establish alignment of a committed delivery and maintenance schedules

Defines and validates appropriate controls and assurance activities and compliance to all applicable regulations, policies, procedures and processes

Champions and maintains a strong safety culture and safety record

Plans and manages the activities of managers, including the responsibility to hire, resource allocation, prioritization, staff development, assessment of performance, provide guidance and coaching and take disciplinary action as required.

Builds and retains an engaged and diverse team that embraces diversity of thought, innovation, and operational excellence.

Coaches, mentors and develops employees and creates an engaging work environment.

Ensures the continuing development of competencies and business acumen for the members of the Technical Services team.

What you bring:

Education:

Undergraduate degree in a technology related discipline or equivalent work experience. preferred

Experience:

Minimum 15 years experience working in an operational technology or air traffic services operational environment

Proven experience in managing a 24x7 mission critical operational technology environment

Minimum of 3 years managing a team of managers

Experience building and leading large, multi-disciplinary teams

Experience working in high-performance, multi-stakeholder teams.

Experienced in OPEX and CAPEX budget planning

Experience working within an Flight Information Region as part of the Service Delivery team is an asset

Knowledge:

Expert level knowledge of field services teams specialized in installation, maintenance, monitoring and support

Knowledge of a range of Technology Management frameworks such as ITIL, CMMI etc.

Knowledge and understanding of ICAO and Canadian Aviation Regulations

Knowledge and understanding of collective bargaining, labour relations and employee relationships

Knowledge of Financial Management procedures and techniques to establish and manage Operating and Capital budgets.

Understanding of NAV CANADA’s Service Delivery business units and FIR working practices

How others describe you:

Highly motivated, adaptable and diplomatic with a demonstrated ability to thrive in a challenging, fast-paced and team-oriented/matrix environment

Skilled in assessing all facets of an organization and identifying strategies and plans to continually advance the function

Excellent oral and written communication skills to communicate effectively with multiple internal and external stakeholders at both staff and executive levels to build relationships, negotiate and deliver presentations to large audiences, external stakeholders and to senior management

Political acuity, tact, and diplomacy to understand, use and communicate specialized information to internal and external stakeholders

Strong problem solving and dispute resolution skills

Demonstrated sound business judgement and decision making

Proven planning, coordination and organizational skills to define, implement and oversee a national maintenance program.

Working Conditions:

This position is based in Ottawa and is classified as an onsite position; may be eligible for a flexible work arrangement.

Regular travel to locations across Canada

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for an interview will be contacted.

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JR-5857