Medical Office Assistant - Call Center

Job Description

Description:

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Medical Office Assistant - Call Center handles inbound and outbound calls. Their responsibility is to respond to incoming calls from patients to register and schedule patients for appointments at the Family Medicine Clinic.

Key Result Areas (KRAs)

Answer incoming calls from patients.

Assists with scheduling patients

Serves as a resource and provides direction to patients

Completing call notes and call reports as necessary and updating them in the EHR.

Adheres to the policies and procedures of University Clinical Health

Performs other duties as assigned

Requirements:

Core Competencies

Adheres to the policies and procedures of University Clinical Health

Demonstrates a strong commitment to the mission and values of the organization

Exceptional communication skills

Excellent telephone etiquette

Knowledge of medical terminology

Analytic skills to accomplish outreach calls and coordination/prioritization of tasks

Education & Experience:

Minimum of a high school diploma is required

Minimum of 1+ years experience working in a call center preferred

Understanding of medical insurance preferred

EOE-University Clinical Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. University Clinical Health is a VEVRAA Federal Contractor – priority referral Protected Veterans requested.