Insurance customer service

Job Description

Join Wiersma Insurance, a reputable insurance agency dedicated to providing top-tier customer service in Whitinsville, Massachusetts. As a local agency with strong community ties, we prioritize building meaningful connections with our clients. We are currently seeking a dedicated Insurance Customer Service Representative to join our team and contribute to our mission of delivering exceptional service.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Hands on Training

Appreciation Lunches

Home Work Life Balance

Responsibilities

Client Assistance: Provide friendly and knowledgeable support to clients on various insurance-related inquiries and needs.

Policy Support: Assist clients with policy changes, updates, and clarifications, ensuring accuracy and timeliness.

Documentation: Maintain accurate records of client interactions, policy details, and other relevant information.

Customer Education: Educate clients on insurance policies, coverage options, and relevant information to empower informed decisions.

Requirements

Excellent Communication: Strong verbal and written communication skills to interact effectively with customers and team members.Customer Focus: A genuine interest in helping customers and a dedication to meeting their needs with empathy and professionalism.Detail-Oriented: Ability to handle multiple tasks accurately and efficiently while maintaining a high level of attention to detail.Interpersonal Skills: Capable of building rapport with customers and colleagues to foster positive relationships and teamwork.Adaptability: Willingness to work in a fast-paced environment and learn new skills to meet evolving customer demands.Computer Proficiency: Comfortable using basic computer programs and systems to process customer information and inquiries.