Hotel Front Desk Receptionist

Job Description

$16 - $18 hourlyResponsibilities:

Handle customer complaints as necessary

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Connect with the housekeeping department to ensure guest accommodations are ready

Bookkeeping: keep accurate records of all hotel guest account information

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationQualifications:

Must have graduated high school, received a GED or equivalent

Has experience answering telephone calls and troubleshooting stressful situations

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Has previous experience or working knowledge of Microsoft Office and reservation management systems

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferredAbout Company

Mission Bay Inn San Diego, Hogan Hospitality, has an excellent location across the Highway 5 from Mission Bay,1 block to San Diego Trolley, offering health, dental, vision, and life insurance, and friendly staff.