Client Service Representative

Job Description

The American Animal Hospital, a busy 4 doctor practice located in Randolph NJ, is seeking a dedicated team player to join our team at the front desk! Our ideal applicant will have experience in a fast paced environment with a strong ability to multi-task and prioritize various job functions. Our receptionists are the first and last impression that every person has at our hospital and because of this we take great pride in our relationship with our clients. Strong interpersonal skills are a must as well as contributing to the team dynamic. For this reason we prefer applicants with experience dealing with clients face to face as opposed to over the phone. Must have experience in a veterinary or medical setting with the ability to work evenings and weekends. We offer competitive benefits plus a 401(k).

Responsibilities:

Answer a high volume of phone calls

Provide information about our products and services

Checking in/out clients

Document and update patient records

Coordinate and schedule appointments and surgeries

Process invoices and payments

Respond to client emails/texts and process faxes

Communicate with doctors and technical staff to ensure pet health care needs are taken care of

Various other clerical duties as assigned

Qualifications:

Previous experience in customer service in veterinary or medical setting

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills