Restaurant Assistant Manager

Job Description

ASSISTANT STORE MANAGER

Job Description

NOTICE: DUE TO THE SIGNIFICANT AMOUNT OF RESPONSES FROM THIS JOB POSTING, ONLY CANDIDATES WHO MEET BOTH OF THE TWO MINIMUM REQUIRED QUALIFICATIONS LISTED BELOW WILL BE CONSIDERED FOR AN INITIAL PHONE INTERVIEW.

• REQUIRED - Must have or complete ServSafe Manager Certification within 30 days upon hire

• REQUIRED - One to two years related leadership experience and/or training, or equivalent combination of education and experience

CORNBREAD is a fast-casual farm-to-table restaurant focusing on authentic savory soul food and the use of innovative technology to provide a unique and family-friendly dining experience. We’re proud to source all of our ingredients from local farmers and shops. Our food is always fresh because we prepare our meals around the clock with great love and care. Please visit our website at to learn more about our company values.

Developing and protecting the Culture and Operations of Cornbread is one of the most critical priorities for this position. The Assistant Store Manager is responsible for maintaining professional functional working relationships with Cornbread Team Members at all organizational-wide levels and guests. As they directly supervise the shifts of the store. They are responsible for the direction, coordination, and daily operation of the team and store. This includes supervisory responsibilities in accordance with the organization’s policies and applicable laws.

JOB REQUIREMENTS:

• Support training for all restaurant Team Members to improve unit operations and the guest experience

• Execute shift Standard Operating Procedures (SOP) and current operations plan

• Manage the restaurant floor and focus on regular contact with guests

• Maintain and log guest complaints within acceptable limits and handle escalations in a professional and timely manner

• Ensure approved guest feedback system is in use and acted upon

• Ensure compliance with all applicable federal, state, and local regulations

• Escalate and track employee turnover with General Manager support

• Properly address and document performance escalations

• Communicate and enforce operational policies and procedures

• Uphold and lead crew member appearance and uniform standards

• Ensure compliance with SOP in the areas of food specifications, recipes, plating, and garnishes

• Ensure food is presented well and served at appropriate temperatures, within standard ticket times

• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies

• Maintain supply chain, and inventory ordering in an adequate timeframe according to business needs

• Open and close the restaurant

• Scheduling shifts

• Delegate employee functions that support operational needs

Cornbread Operating Procedures and Standards

•Ensure the proper operational condition of equipment, building structure, and premises according to federal, state, and local regulations and SOP

• Keep appliances and equipment well-maintained, and cleaned

• Keep smallwares, glassware, and china adequately stocked

• Maintain the interior and exterior appearance of the restaurant

• Ensure sanitation practices are maintained according to federal, state, and local regulations and SOP

• Ensure that food is properly stored (labeled, dated, and rotated) and proper temperatures are maintained

• Enforce and monitor a deep cleaning schedule

• Train Team Members on proper personal hygiene and food handling

• Develop and maintain a safety program in the restaurant that incorporates a safety committee, safety meetings, and information on the use of safety tools and procedures

• Keep the frequency of accidents within acceptable limits

• Maintain a safe and secure restaurant

• Keep the back door of the restaurant and the doors to the office locked at all times

• Control guest checks and follow proper register/cash-handling procedures

• Assist in the implementation of national and local marketing promotions, including the use of the correct Point of Purchase (POP) materials, posters, and placemats

• Keep menus clean and in good condition

• Use Family Friendly promotional items as described in the Family Friendly section of this SOP

• Complete all required reports and paperwork

• Handle paperwork accurately and on a timely basis

• Maintain personnel files with appropriate employment and legal documents

• Perform other duties as assigned

SKILLS AND QUALIFICATIONS:

• Guest service mentality; has a genuine desire to serve the customer.

• Strong interpersonal, written, and verbal communication skills.

• Self-starter who works independently and is highly self-motivated; goal oriented.

• Excels in a fast-paced environment.

• Energetic, proactive, innovative, and flexible.

• Comfortable working in a highly visible role

• Exceptional analytical and problem-solving skills

• Honest, ethical, and dependable

• Positive, go-getter attitude

KNOWLEDGE, SKILLS & ABILITIES:

• Able to be detail-oriented organized, safety-minded, trustworthy, reliable, and efficient.

• Able to move distances throughout shift. Required to handle and move objects weighing up to 30 lbs. over short to moderate distances. Bending, stooping, reaching, and pushing may be required to perform routine tasks. Frequent use of stairs. The dining room, patio, and kitchen are multi-level.

BENEFITS/PERKS:

• Medical, Dental, Vision insurance, and Paid Parental

Leave

•Vacation

• Free meal daily