Volkswagen Service Advisor

Job Description

Stohlman Automotive, Inc. is looking for a talented, detail-oriented, and dedicated Service Advisor to join our team. Stohlman continually strives to provide outstanding customer experience as well as a healthy workplace environment. We want our employees to be successful. If you are a hard-working, self-motivated individual with the ability to get along with others, we are looking for you.

Stohlman Automotive has been family-owned and operated for over 75 years. We are one of the leading Volkswagen retailers in the district in terms of customer satisfaction and service volume. Please apply if you are looking to join a great team that will value your time, skillset and help you grow!

We offer a mentoring orientation period and even provide tools as you increase your skills and knowledge. We will also provide Volkswagen factory-certified training for you, all for you at our own expense.

Benefits/Culture

At Stohlman, we offer:

• Competitive Compensation

• 401K Plan with employer match

• Affordable health, dental, vision, and disability insurance plans

• Paid holidays, vacation, and sick leave (Service & Parts dept. closed 6 major holidays).

• Employee discounts on vehicle sales, parts, and service.

• A drug-free environment.

Service Advisor Responsibilities

Initiates automotive services and repairs by ascertaining performance problems and services requested.

Verifies warranty and service contract coverage, develops estimates, writes repair orders, and maintains customer rapport and records.

Ascertains automotive problems and services by listening to customers’ descriptions of symptoms, clarifying descriptions of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.

Develops estimates by costing materials, supplies, and labor.

Calculates customer’s payment, including deductibles.

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.

Obtains approval signatures and enters RO into Reynolds and Reynolds DMS.

Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates, obtaining, and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

Maintains automotive records by recording problems and corrective actions planned.

Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Service Advisor Qualifications

Organized and friendly personality

Flexible work schedule

Demonstrated ability to manage others.

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team-oriented and self-motivated

Able to work with little supervision.

Clean driving record and valid driver’s license

Our company is a family-owned and operated business, so we know what it takes to grow a company from the ground up. Please submit your resume for immediate consideration. We look forward to hearing from you.

Equal Employment Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.