IT Systems Analyst

FreshEdge is built on a united infrastructure of fresh food distributors collectively working to provide an unmatched assortment and service level across contiguous geographies via multiple locations and refrigerated facilities. We look forward to adding to our team and continuing our growth.

Essential Functions:

Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware

Field and troubleshoot technical issues and escalate to appropriate team member or group for future resolution

Install, modify, and repair computer hardware and software; build, set-up, and deploy computers and other company devices for users and new employees

Reset credentials for email, computers, ERP systems, and other applications

Assist users both on-site and via remote connections

Contact and work with outside vendors for service as instructed by management

Order and maintain supplies as needed for production and maintain on-hand inventory of supplies for assigned sites and report to management

Report recurring/common issues to higher management during weekly meetings and identify outstanding issues

Assist users’ technical needs for all business tasks including reporting, navigating websites/software and configuring business devices

Competencies, Education, and Skills to be Successful:

Bachelor’s degree in computer science or equivalent related field (preferred) and/or equivalent work experience and IT certifications

At least one year Windows Desktop experience, IT Support, or a similar role

At least one year experience with Microsoft 365 administration or equivalent

Experience working and supporting users via ticketing systems

Advanced knowledge of Microsoft applications (Word, Excel, Visio, Teams, PowerPoint)

Experience with network protocols, hardware, and troubleshooting techniques

Experience with the following are a plus but not required: Kaseya, ERP systems, Zebra hardware, and introductory IT certifications (Comp TIA A+, Microsoft Certified IT Professional, etc.)

Strong interpersonal skills

Strong analytical skills; problem solver

Ability to work closely in a team environment and manage independent projects

Physical Demands:

Bending and lifting up to 40 pounds

The ability to repetitively move on and off equipment

Work in cold and wet cooler conditions for extended periods of time

Stand or sit for long periods of time

Travel as needed between FreshEdge companies

Benefits:

Health & Welfare Benefits (medical, dental, vision, life and disability coverages)

Paid Time Off

Holidays

401(k) with Company Match

Weekly Pay

Career Advancement Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or another legally protected status.