Building Operations, Facilities Services

Work Dynamics (Integrated Facilities Management)

ROLE AND RESPONSIBILITIES

OVERALL ROLE

This position is responsible for technical and contractual quality assurance on behalf of an investment banking client to ensure a number of corporate real estate buildings are compliant to country, regional, global compliance and technical standards.

MAJOR RESPONSIBILITIES

Transforming to the Workspace Team of the future

Planned, predictive and corrective works of building systems

Power down planning, execution

Quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard

Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation.

Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks

Incident management support including 24/7 on call for incident management in corporate real estate buildings

Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate

Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance

Governance of as built drawings and OEM information

Production and management of MOPS/SOPS/EOPS

Management of lifecycle asset management and UPS component replacement

Support for engineering standardization tasks across Asia Pacific

Lead in-city technical training delivery

Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.

Identify energy saving initiatives and work through to implementation and validation.

Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned

Client/Stakeholder Management (in support of the Workspace Technical Lead)

Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Actively recover feedback from the end user

Leadership / Staff Management

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

Proactively manage the team to deliver Delight

Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Operations Management

Participate in ad-hoc projects when required

Must be customer focused and be proactive in establishing customer relationships

Responsible and accountable for all service request

Ensure service deliverables are met with SLA and KPI

Work with all related parties on timely delivery of all services

Be responsible for all clients within designated area

Problem solves & Resets space on the fly

Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests

Continuous Improvement implementation

Conduct data analysis report when necessary

Ensure meeting or exceeding SLA/KPI scores

Generate reports and conduct presentations as per the service delivery requirements and overall account management

Handling helpdesk service request from users via telephone or email correspondence

Coordinate with Workspace delivery team to ensure Repair & Maintenance services, materials, equipment’s and fixtures is attended and completed

Oversee office premises and delivery of hospitality services for users

Provide administrative support of issuing work order to vendors as and when required

Escalate facilities issues to management team when necessary

Participate in ad-hoc projects when required

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

Diploma in an Engineering discipline

Minimum of 5 years of relevant engineering management experience

Thorough understanding of building services design and engineering management

Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions

High energy, flourishes in fast pace, dynamic environments

Customer centricity

Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Has a natural hospitality-orientated communications acumen

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Natural communicator who enjoys engaging at all levels

Self-motivated and confident

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Works well with diverse teams from various countries/cultures

KEY STAKEHOLDERS

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff

DIRECT REPORTS

TBC

INDIRECT REPORTS

TBC

REPORTING TO

Workspace Technical Services Manager

Location:

On-site –Mumbai, MH

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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