Client Services Coordinator

Job Description

Client Services Coordinator

Monday - Friday, 9AM - 5PM

Hybrid Position (T/TH in-office)

Pay: $18/hr.

Contract Position through February/March 2025

The Client Services Coordinator works closely with the designated CS team overseeing our client accounts. This role is responsible for supporting various aspects of the candidate and worker experience.

Essential Functions:

Manage a high volume of calls and email inquires

Average 20-40 calls daily

Extend contingent offers to qualified candidates

Coordinate with onboarding team to provide background check updates to candidates, while contributing to strong and consistent candidate engagement

Follow standard operating procedures for client processes and update internal/HRIS systems accordingly

Assist contingent workers in starting their assignment

Check-ins with contingent workers

Monitor and manage timecard submittals in VMS tool

Assist in updating personal information in internal HRIS

Coordinate with payroll team for timecard/pay concerns

Coach contingent workers on performance, attendance, and any other behavioral concerns

Notify contingent workers of assignment termination

Communicate with client stakeholders via email, phone, video meetings, etc.

Manage offboarding for contingent workers including equipment return updates

Assist other team members and/or support other accounts as needed

Perform other duties as assigned

Required Knowledge, Skills, and Experience:

High School Diploma/GED required

Customer service experience

Experience utilizing Excel, Outlook, and other Microsoft Office products

Strong work ethic and ability to work in a fast-paced, rapidly changing environment

Excellent written and verbal communication

Strong organizational and time management skills

Must have reliable internet connection and comfortable using personal cell phone for business purposes