Guest Experience Staff

Job Description

About Us

Professional soccer has been a part of Minnesota for over four decades and Minnesota United is at the forefront of growing the game at all levels. From the first team to the front office to the Youth Development Program to our work throughout the Twin Cities, the club’s goal remains the same: to inspire and unite our community through the world’s game. We’ll accomplish this through a culture built on accountability, respect, excellence and honesty and by creating a fan experience and connection to the community second to none.

Job Description

Members of our Guest Experience Staff are “Loonatics.” They are not afraid to be themselves. They are authentic, diverse and glass half-full. Guest Experience Staff are obsessed about the details, committed to problem solving and building better relationships with our fans. Lastly, they are as excited about Minnesota United as they are serving the guests who are excited about Minnesota United. Our Guest Experience Staff serve passionately as Ticket Takers, Ushers and various other guest-facing positions throughout Allianz Field.

Members of our Guest Experience Staff bring an authentic enthusiasm to Minnesota United FC home matches and full stadium events during the 2024 season. This part-time position focuses on creating a brilliant fan experience. Guest Experience Staff will benefit from an in-depth look behind the scenes of a professional sporting event, and will have the opportunity to work with professionals from a wide range of departments and levels. There are leadership opportunities for those who work hard and are passionate about winning as a team. The Guest Experience Staff will report to the Guest Experience Manager.

Essential Responsibilities

· Create a brilliant experience for all fans and supporters

· Monitor and manage various stadium amenities and areas during each match

· Oversee and assist gate entry and ticket taking process

· Serve as liaison for various departments

· Perform other duties as assigned

Requirements

· Ability to stand and be active long periods of time, and lift at least 20 lbs

· Ability to interact with customers in a personable and outgoing manner

· Able to take initiative and create a positive environment

· Able to work flexible hours including evenings, weekends, and potential holidays

· Able to work a majority of MNUFC home games/Allianz Field events

· All applicants must be 18 years of age or older

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.