Service Director - Automotive Dealership

Job Description

Service Director – Automotive Dealership

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you.

We’re searching for an automotive service director who is motivated to excel and serious about a true career in this highly competitive industry. As service director, our customers, and your team, will look to you for guidance, leadership and expertise.

Responsibilities

Conduct meetings with managers to identify potential service issues

Ensure that the service department meets all customer satisfaction (CSI) goals

Monitor automotive repair/maintenance to prevent operational delays

Work with manager to set departmental objectives

Recruit, interview and train service staff

Maintain daily sales and production records as prescribed by upper management

Review and evaluate service sales performance

Staff technical teams relative to production requirements

Remain current on new products and changes to existing products

Maintain department finances within parameters established by upper management

Assure proper repair-order flow/maximize productivity

Monitor/control all warranty activity to ensure compliance with policies and procedures

Adhere to dealership policy on client vehicle care and operation

Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager

Enforce OSHA requirements, procedures and regulations

Conduct performance evaluations

Participate in operational planning

Please apply for consideration!