Customer Service/Operations Support

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

Competitive salary above industry standards

Upskilling, training, mentoring and more to support your career development journey

Fun and practical employee perks and discounts

Flexible work, including work from home

Inclusive parental leave policy that supports all parents & carers

Peer recognition awards acknowledge when you go above and beyond.

About the role

As an Operations Support Officer, you are responsible to cover all aspects of customer service/freight solutions/administration component. You are also responsible to ensure enquiries that cannot be answered during the first call are investigated and resolved quickly and effectively.

What you’ll do

Accurately and efficiently record all client information and record all investigations into appropriate computer systems.

Day to Day housekeeping of inbound freight with further attention requirements

Ensure all customer enquiries are actioned and resolved to company and client satisfaction in a timely manner.

Communicate with clients/contact centre regularly through the course of an enquiry via all platforms (salesforce, phone, email )

Provide feedback to the Supervisor regarding consistent service failures by sub contactors or staff drivers.

Assist in finding solutions to prevent recurrence of service failures.

Support all Admin and FSOL team members in a backup capacity

Ensure enquiries are handled in a professional and prompt manner.

What you’ll bring

Proficiency in data entry and time management.

Computer literacy/knowledge of MS Office computer applications

Excellent team player

Ability to resolve conflict and negotiate solutions to problems quickly

Ability to handle freight – manual lifting of up to 16kgs.

Previous experience in the transport industry is highly advantageous.

Good communication skills both written and verbal and excellent telephone manner.

#LI-SP2

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

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