Professional Services Engineer

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

So, what’s the role all about?

The Professional Services Engineer will become both the client and NICE representative, acting as application administrator and implementation manager for customer requests. You are expected to be an expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe. You will provide implementation, quality assurance, and support to our new and existing clients globally.

How will you make an impact?

Drive Client Success: Manage Day 2 Move, Add, Change requests to ensure smooth NICE platform adoption for clients.

Expert Implementation: Collaborate with internal teams to deliver expert NICE solution design and implementation.

Optimize Customer Journeys: Leverage data and expertise to define, build, test, and optimize automated customer journeys.

Streamline Integrations: Configure, test, and deploy SaaS integrations based on client needs, ensuring seamless operation.

Data-Driven Strategies: Develop and implement NICE optimization strategies using data analysis and deep product knowledge.

Knowledge Sharing: Support new team members and provide on-call support to global customers.

Have you got what it takes?

3+ years of experience in implementation, professional services, or consulting, with a CS, Business Analytics, and Data Analytics degree.

Proficient in data analysis, SQL, and basic programming languages/data structures.

Strong problem-solving skills with a passion for learning and the ability to thrive in a collaborative environment.

Open to working on a flexible scheduling arrangement.

You will have an advantage if you also have:

Expertise in data extraction, summarization, and integration tools; proficient in JavaScript, C#, SQL, HTML, CSS, and Python.

Skilled in using Excel and BI tools like Tableau.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 4196

Reporting into: Manager, Workforce Analysis, Managed Services

Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.