Senior Executive

Company Description

Cloudstrats is an Indian exponential technology product company based in Mumbai. We offer Artificial Intelligence platforms powered by Analytics & Automation to help our customers solve real-world problems using computer vision, speech, and text solutions. Our innovative platforms leverage Deep Learning, NLP, and ML to assist government and enterprise entities in achieving their long-term sustainable development goals. We focus on industries such as Citizen Services, Public Safety, Education, Health, and Transport. Our marquee projects include Command Control Centers, eGovernance, Grievance Redressal, Data Hubs, Fraud Detection, and Health systems. Join us in realizing the #DreamBelieveAchieve of building an Atmanirbhar Bharat.

Role Description

1. **Network and Security Engineer:**

**Responsibilities:**

- Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and VPNs, ensuring scalability and reliability.

- Monitor network performance and security, proactively identifying and resolving issues to minimize downtime and security breaches.

- Develop and implement network security policies and procedures, including access control, encryption, and intrusion detection/prevention systems.

- Conduct regular security audits, vulnerability assessments, and penetration testing to identify and mitigate potential security risks.

- Collaborate with cross-functional teams to design and implement secure network architectures for new projects and initiatives.

- Stay updated on emerging technologies and security threats, recommending and implementing best practices and solutions to enhance network security posture.

- Provide guidance and mentorship to junior network and security team members, fostering skill development and knowledge sharing.

2. **System Administrator:**

**Responsibilities:**

- Install, configure, and maintain operating systems, software applications, and infrastructure services, ensuring optimal performance and reliability.

- Monitor system health and performance, diagnosing and resolving issues to minimize disruptions and downtime.

- Implement and enforce security measures, including access controls, authentication mechanisms, and system hardening, to protect against cyber threats.

- Manage user accounts, permissions, and group policies, ensuring compliance with organizational security policies and regulatory requirements.

- Plan and execute system upgrades, patches, and backups, following established change management processes to minimize risk and ensure data integrity.

- Automate routine administrative tasks through scripting or configuration management tools, improving efficiency and reducing manual effort.

- Collaborate with cross-functional teams to plan and implement IT infrastructure projects, providing technical expertise and support as needed.

3. **Database Administrator:**

**Responsibilities:**

- Install, configure, and administer database management systems (DBMS), ensuring optimal performance, availability, and data integrity.

- Design and optimize database structures, schemas, and indexes to support efficient data storage and retrieval.

- Implement and enforce database security policies and procedures, including user access controls, encryption, and audit logging.

- Monitor database performance and capacity, identifying and resolving issues to maintain optimal performance and scalability.

- Plan and execute database backups, restores, and disaster recovery procedures, ensuring data availability and integrity.

- Collaborate with application developers to design and optimize database schemas, queries, and stored procedures for performance and scalability.

- Stay updated on database technologies and best practices, recommending and implementing improvements to enhance system reliability, security, and performance.

4. **Helpdesk Support Engineer:**

**Responsibilities:**

- Provide timely and effective technical support to end-users via phone, email, chat, or ticketing system, resolving hardware, software, and network issues.

- Diagnose and troubleshoot problems related to desktops, laptops, printers, mobile devices, and other IT equipment, ensuring minimal disruption to productivity.

- Escalate complex technical issues to appropriate IT teams or vendors for resolution, following established escalation procedures.

- Install, configure, and maintain desktop operating systems, software applications, and peripheral devices, ensuring compatibility and security compliance.

- Assist with user account management tasks, including account provisioning, password resets, and access permissions, following established security policies.

- Document support activities, solutions, and troubleshooting procedures in knowledge base articles or documentation, facilitating knowledge sharing and problem resolution.

- Provide training and guidance to end-users on IT systems, applications, and best practices, promoting user self-sufficiency and empowerment.

Full time