Sr VMWare Infrastructure Engineer

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

VMWare Certified Technical Associate – VCTA-DCV or equivalent experience.

Requirements

Strong understanding of typical VMWare infrastructure and networks

A minimum of five years recent experience as an IT engineer with a focus on VMware data center support

Proficiency in managing and configuring VMWare associated programs such as, vSan architecture, vCenter, vSphere, WebSphere, vMotion, ESXI, and NSX Distributed Firewalls

Working knowledge within the past five years of basic networking fundamentals

Proficiency in configuring and managing Windows Servers (2012, 2016, 2019, 2022) in a virtual system

Excellent communication and collaboration skills

Exceptional analytical and technical aptitude

Great organizational, time management, and problem-solving skills

Availability to resolve urgent VMware problems outside of business hours

Working knowledge of Veeam Backup systems a plus

Key Accountabilities

Designing, Planning, Managing, and Configuring, VMWare software and services for 1,500+ virtual servers, 20+ physical host servers, and multiple SAN and vSAN servers

Ability to manage virtual networks and virtual network services such as vSwitches, and NSX Distributed Firewalls

Working knowledge of network services such as routing, DNS, DHCP, TCP, UDP, and NTP

Experience in creating and maintaining documentation for the VMWare infrastructure, including architecture diagram, configuration guides, and standard operating procedures

Staying up to date with industry trends and best practices in VMWare computing and applying the knowledge to improve the VMWare environment.

Ability to monitor reliability and availability and troubleshoot issues, optimize performance, and ensure the VMWare infrastructure is secure

Work closely with other IT members and other departments that use these VMWare virtual servers

Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the VMWare infrastructure

Should have recent working knowledge and hands on experience handling and troubleshooting servers like Windows 2012, 2016, 2019 & 2022 in a virtual environment

Provide Level-2/3 support and troubleshooting to resolve issues

Performing maintenance and system upgrades to VMWare software and underlying physical hosts including service packs, patches, hot fixes and security configurations

Select and implement security tools, policies, and procedures in conjunction with the company's security team for the VMWare infrastructure

Provide documentation and demonstrations to auditors during certification audits

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams:

Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security's Cyber Smart website to learn how to report such scam.

Full time