Branch Operations Manager

Role: Branch Operation Manager

Company: Leading Capital Housing Finance Company

Experience: 2-5 years

Vertical: Operations & Customer service

Work Location: Amravati, Maharashtra

Employment: Full-time

Purpose of Job: Incumbent will be responsible for executing the operations related activities for the branch and ensuring quality customer experience by adhering to the defined TATs

Essential Experience:

2-5 years of relevant work experience of working as an operations executive in an HFC or NBFC

Ability to liaison & follow-up with external and internal stakeholders

Understanding of KYC norms and experience in asset business processing

Understanding of retail lending and allied activities

Good command on MS Excel and other MS Office tools

Good spoken and written communication

Key Roles/Responsibilities:

Responsible for upholding the brand and managing operations for the customers

Handle loan operations for EMI, structured installments and closures

Ensure completeness and correctness of loan disbursement docket during and after disbursement

Process bank transactions and coordinate for solving open items of bank reconciliation

Adhere to defined turnaround time while processing transactions and ensure commitment to providing excellent customer service

Comply with laid-out processes and guidelines and notify respective supervisors of any deviation/exception

Adhere to 'first time right' in all the transactions to ensure quality

Full time