Service Delivery Coordinator

Duties and Responsibilities:

Responsible for all deliveries assigned to him/her.

• Manage third party resources ensuing that the customer's orders are delivered on time and to the specified quantity and technical requirements.

• Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being communicated to customers during the entire delivery life cycle.

• Direct planning of vendor installations with customer site contacts.

• Ensure vendor handover documentation is provided and accurate.

• Proactively develop and improve validation checks per service and in the delivery process supporting system automation and process improvement.

• Provide support and advise to other members of the delivery team as needed.

• Proactively escalate to manager when needed.

Required Experience/Qualifications:

Bachelor's degree certificate recognized by the government or possess equivalent qualification recognized by UGC/AICTE/ NAAC/ DTE. This should be a full-time degree course recognized by the Central/State Government of India.

Education gap should be a maximum of 2 years, if any, between 10th and graduation.

o Candidates must not have any pending attendance requirement with the college.

Minimum of 2 years' experience in telecommunications with a knowledge of the European and/or US markets. Preferred 2+ years' experience as a Vendor Coordinator, Service Delivery Coordinator or similar role.

Excellent written and verbal communication skills in English. Additional European languages are a plus.

Ability to present ideas and facts in a convincing way gaining commitment and support.

Ability to present ideas and facts in a convincing way gaining commitment and support.

• Proactive nature. Anticipates and analyse problems then determine appropriate solution or alternative.

Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the 'big picture'.

• Ability to remain flexible and perform effectively in changing environments.

• Personal focus on continuous improvements.

• Proficient in MS suite including Outlook, Word, Excel, PowerPoint and Visio

Full time