Creative Account Manager - MX

About Us:

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Movado Watches and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

About the role: As a Creative Account Manager at WITHIN, you'll be at the forefront of driving business growth through innovative marketing strategies. You'll play a crucial role in managing client relationships, ensuring exceptional service delivery, and identifying opportunities for growth. Reporting to the Head of Creative Account Management, you'll collaborate closely with internal teams to develop and execute effective communication strategies tailored to each client's needs.

Responsibilities include but are not limited to;

Day-to-day management of client communications and relationships

Ensure that all client deliverables requirements are met and/or exceeded on a consistent basis

Develop strong relationships with internal teams across the org

Develop effective communication strategies for each client relationship

Identifies ways to refine Agency and Client processes to increase efficiencies with day to day workflow

Leverage client reports to proactively recommend initiatives that will improve performance across digital and social channels

Recognize opportunities and areas for growth for existing clients, and work with senior account leadership to develop strategies on how to sell through corresponding solution

Learn how the business operates and what success for WITHIN looks like

Reports to Head of Creative Account Management

Requirements

Must-haves for the role:

Bachelor’s Degree

3-5 years of experience working with a creative team

Experience developing digital and social communications programming and plans and implementing best practices

Exhibited ability to manage multiple projects and deadlines in a fast-paced environment.

Experience managing direct client relationships

Experience working in digital and social advertising

Strong attention to detail

Excellent English communication and organizational skills

Proficiency in Excel, G-Suite, and Slack

Nice-to-haves for the role:

Experience working in digital advertising

Experience in scoping agreements for new clients and upsells

Our interview process includes, but is not limited to the following:

Excel and Typing Test

We offer a competitive salary and benefits based on ability level, including:

Base salary DOE

Unlimited vacation policy

Monthly phone/internet and food stipend

Health insurance coverage

Professional Development Program

Hybrid work (must be based in Mexico City)