Associate - Student Services

JOB DESCRIPTION

Job title: Associate â Student Services

Department: Sales

Purpose

An Associate - Student Service is an important role within sales team. Provide support and ensure proper service. This position also requires local travel and help sales teams to be more effective. They help departments implement and execute key business strategies.

Duties & Responsibilities

Manage all Service Requests and Challenges at local centers

Ensure first class service experience for existing students

Be part of the Sales team and liaison with local centers for sales and services

Be able to coordinate with various departments internally to get all issues resolved and also be able work with sales team to drive registration and re-registrations

Aggressively Pursue targets set for the year

Be able to soak and manage Pressure

Reports to RM/AM/TM of locations

Will work / liaison with various departments within NCDOE to provide services to students

This position will require local travel 35% of the time

Qualification

Graduate

Experience

Minimum of 5+ years in successful sales and services preferably with Telecom, Financial Services and/or Education Industry

Should have strong local connect in the Geography they operate in

Be extremely service oriented and drive internal teams to provide first class experience to students

Skills & Abilities

Good written and verbal communication & analytical skills

Active listening

Negotiation

Time management

Knowledge of Local language

Knowledge of computers/office software for communication and report preparation

Full time