Teller I - Gainesville, GA

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

A Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Gold Customer Service Standards and within established limits.

Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.

Able to identify customer needs and expectations by listening for clues and through meaningful conversations. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.

Presents a neat and professional personal appearance, in accordance with bank policy.

Assesses and effectively manages all risks associated with job function. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.

Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.

Performs the following teller duties:

Processes transactions for savings, checking, and loan accounts Maintains a neat and orderly work area May assist in guiding and training new tellers May allow customers access to safe deposit boxes Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures Sells certified checks within assigned limits Balances transactions daily May assist with servicing/balancing ATM May utilize the branch capture system Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices

TELLER 1 FUNCTIONS

18 months or less experience

Teller duties

Other duties as assigned

Qualifications, Education, and Certification Requirements

Education: High School diploma or equivalent

Experience: Cash handling, sales, customer service. Previous banking experience preferred.

Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

The SouthState Way New Team Member Orientation

Teller Foundations

All assigned Regulatory Compliance Training

Acknowledgement of all policies through DocuSign as assigned

Additional training may be required dependent upon experience

PHYSICAL DEMANDS

Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

TRAVEL

Travel may be required to come to meetings or training as needed.

Additional Job Description

Additional Job Description

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Service Standards.

Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.

Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.

Presents a neat and professional personal appearance, in accordance with bank policy. • Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.

Performs the following teller duties:

Processes transactions for savings, checking, and loan accounts

Maintains a neat and orderly work area

May assist in guiding and training new tellers

May allow customers access to safe deposit boxes

Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures

Sells certified checks within assigned limits

Balances transactions on a daily basis

May assist with servicing/balancing ATM

May utilize the branch capture system

Knows and follows policies and procedures in completing transactions, minimizing operational errors and maintaining a proper work flow

Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices

TELLER I FUNCTIONS:

18 months or less experience

Teller Duties Only

TRAINING REQUIREMENTS/CLASSES:

Complete Teller School

Annual Regulatory Compliance training

ADDITIONAL TRAINING:

New Employee Orientation, Product Knowledge Class, PC Navigator, Sales 101, Sales 201, as well as continual update of processes and teller system.

SUPERVISORY RESPONSIBILITY

This position does not have supervisory responsibilities.

R-00571